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Frequently Asked Questions (FAQ)

How do I reset my password?

Click the "Forgot Password" link on the login form and follow the email verification steps.

Is my account secure?

Yes. KuCoin uses industry-leading security measures like 2FA, WalletGuard, and cold storage for assets.

Why am I not receiving the verification code?

Check your spam/junk folder or ensure your mobile network isn't blocking SMS. You can also try logging in with an alternative method.

Can I trade without KYC verification?

Basic trading is possible, but full access and higher withdrawal limits require completing the KYC process.

What are the trading fees?

Fees vary based on your VIP level and whether you're a Maker or Taker. Check the official KuCoin Fee Structure for details.

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